SQM's No Fee Inspections

SQM now offers a unique, Mystery Shopping program for the Lodging industry.

Of particular interest, would be the fact that these inspections are completed at no cost to the client, other than the expenses (i.e. room charges and taxes). There are no inspection fees or travel expenses associated with this program!

The program works as follows:

1. Each Mystery Shop would involve the inspection / evaluation of approximately five (5) areas or departments of the hotel (i.e. check-in, room cleanliness, public areas, phone call, etc.).
2. The client will provide SQM with a maximum number of inspections that they would like to be completed each month.
3. The client is welcome to blackout any properties or dates from the inspection program, recognizing that the more restrictions that are in place, will result in fewer inspections being completed.
4. With the exception of any project set-up fees, the only costs will be the expenses and taxes incurred during the course of the inspections (i.e. there will be No Mystery Shop inspection fees).
5. In the event that a request is made to inspect a property on a specific date, our regular fee structure would apply (i.e. approximately $325.00, but based on project specifics).

Since there are no inspection fees, clients can complete as many Mystery Shops as they would like:

• Monitor brand standards
• Measure quality and service levels
• Reduce incidents of cash or liquor control violations
• Create a more heads up attitude regarding safety and security
• Assist with risk management
• Prepare for corporate or government audits
• Monitor loyalty / rewards programs
• Increase revenue / sales acquisition
• Coach and development employees
• Motivate staff
• Obtain information for Human Resources
• Collect historical data

You may also choose to complete a hybrid inspection, which involves the use of the No Fee evaluation form for the Rooms Division, and more detailed checklists for the Food and Beverage outlets (including Room Service), Spa, etc. Each additional checklist is completed at a cost of $75.00 plus expenses and taxes.

To recap:

1. Properties receive valuable feedback, on brand standards, which will help give them a competitive edge in the marketplace.
2. There are NO FEES for the inspections / evaluations, which allows clients to significantly reduce their costs, while still focussing on quality and service.
3. SQM is so confident in the value of the program, that clients have the option to cancel inspections / evaluations at any time, with 30 days notice
4. $5.00 from each completed inspection goes back to the charity of your choice.

Contact SQM to learn more about implementing your customized program.